Refund Policy


Online shopping is simple and quick. You might enjoy the comfort and convenience of buying your favorite products in a few clicks or taps. Sometimes, however, when your order arrives, you may realize that the product isn’t exactly what you expected. It may not be of the right size or color, or in rare cases you might find that it is defective or damaged. What do you do now? This is where the Shree Sitara Product Returns process makes your life easier.

Shree Sitara has announced a 48-hours refund policy for returned products purchased via Cash on Delivery (COD). The refunds will be made via Immediate Payment System (IMPS) transfers. Shree Sitara has claimed it to be a first-of-its-kind initiative for e-commerce payments in Jharkhand, where users will get a refund within 48 hours of returning the product.

The facility is available for only those banks that support IMPS transaction. In addition to this, users will also receive timely updates on SMS and email, related to their refund status. The company has said that it wants to provide refunds as soon as the product reaches the Shree Sitara hub. This move from Shree Sitara is aimed towards providing faster refunds to users. Earlier, the same process normally used to take 3-5 business days.